FAQ

Frequently Asked Questions (FAQ)

How do purchase my order on the site?

How to Order Your Purchase:

  1. Add to Cart: Click the “Add to Cart” button on the products you wish to purchase.
  2. View Cart: Click “View Cart” or the cart icon in the top right header to see your selected products.
  3. Review Cart: In the cart page, confirm your products and shipping address. Then, click the “Checkout” button to proceed.
  4. Checkout: Enter your billing details and select your preferred shipping method.
  5. Payment: Choose your payment method, review your billing details, and agree to the terms and conditions.
  6. Place Order: Click “Place Order” to complete your purchase.

Thank you for shopping with us!

Good Luck Foods Industries offers various kind of Payment Methods as shown below:-

1. Invoice / Cheque / Offline Bank Transfer

Bank: 
Bank Account: 
Account Name: 

After you have made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address: glfoods012@yahoo.com

Note: Your purchased products will not be delivered until we have this confirmation.

Log-in your account

  1. Click on “Addresses” → Edit your Shipping address here.
  2. Click on “Account Details” → Edit your account information here.
  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Yes,  only if the order is still on pending status.

– Please send an email to our customer’s service email at glfoods012@yahoo.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Orders that are in shipping or shipped will not be cancelled.

Delivery usually will take about 7 to 14 days.

Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to glfoods012@yahoo.com for us to clear your doubts.

faq

Any Questions?

We're here to help! Reach out to us for any inquiries or assistance.

GL Foods Industries, based in Kota Kinabalu, specializes in high-quality frozen pork products, supplying supermarkets, hotels, and restaurants across East Malaysia, with a strong focus on quality, service, and food safety.

© 2025 Good Luck Foods Industries Sdn. Bhd. 201801001961 (1263974-T)

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